Vozrozhdenie Bank is in Top-3 Russian banks by usability of remote banking services for private deposits

13 March 2015

Vozrozhdenie Bank has been ranked 3rd by usability of remote banking services based on Private Deposit CX Rank 2015 held by independent analytical agency Markswebb Rank & Report. In the frame of the research, the experts have studied the technological level and customers’ practices in using remote banking services.

The multichannel remote banking services were developed and implemented basing on clients’ needs. Thereat, the bank put special emphasis both to improvement of traditional sales channels and to ATMs and payment terminals, which is a substantial competitive advantage in the light of existing opportunities and demands of customers.

“We have implemented a number of innovative products, available for our clients online 24´7 via the multichannel remote banking service. Today with Internet and mobile bank, ATMs and payment terminals a client can open a deposit, replenish it with cash or via non-cash transfer, make a partial withdrawal as well as get a statement of his/her accounts or information on deposits, etc. We dwell on providing every customer with an opportunity to proceed the transaction needed round-the-clock via the most convenient remote sales channel,” Alexey Trebushnoy, Head of the Bank Cards and the Remote Sales Channels Department, noted.

Today, a client can open a deposit meeting any of his/her requirements via ATMs, payment terminals, Internet and mobile banking without signing a hard copy of the agreement: “Income online” for less than 735 days to accumulate funds at maximum rates, “Comfort online” for less than three years with withdrawal option and “Momentum” for short terms of 31, 91 or 181 days with automated transfer of the deposited sum and interest to a card or client account.

Markswebb Rank & Report agency team have analysed the process of placing a deposit — from searching for information at the website of a bank to receipt of funds after end of deposit term across all the available remote sales channels. The process was assessed on the base of 300 criteria. The final estimate was calculated as a sum of weighted estimates of the criteria.

Vozrozhdenie Bank will publish its FY 2014 IFRS results and hold a conference call for investors on March 25
Bank Vozrozhdenie announced audited RAS results for 2014